Last updated: 15 January 2026

This Privacy Policy explains how Metronome Languages (“we”, “us”) collects and uses personal data when you use this website, contact us, or book lessons.

1. Who we are (controller)

Data Controller: Metronome Languages
Contact email: huston.elena@gmail.com

2. What data we collect

We may collect:

  • Identity/contact data: name, email, phone number, address (if provided)

  • Booking data: selected service, appointment times, lesson history

  • Payment data: payment confirmation/reference for bank transfer (we do not collect card details if paying by bank transfer)

  • Communications: messages you send via forms/email

  • Student information: current level, goals, and any learning notes you provide (or that are created during lessons)

  • Technical/usage data: IP address, device/browser information, and site analytics data (where analytics/cookies are used)

3. How we collect data

  • When you submit a contact form

  • When you book via our scheduling/booking tool

  • When you email us

  • Automatically via cookies/analytics (if enabled)

4. Why we use your data (purposes) and lawful bases

We use personal data to:

  • Provide Services and manage bookings (lawful basis: contract)

  • Respond to enquiries and communicate with you (contract steps / legitimate interests)

  • Take payment and keep basic records (contract / legal obligation)

  • Improve our website and services (legitimate interests; or consent where cookies require it)

  • Send updates/marketing (if applicable) (consent, where required)

5. Sharing your data

We may share data with service providers that help run the website and bookings, such as:

  • Website hosting/platform (e.g., Squarespace)

  • Scheduling/booking system (e.g., Squarespace Scheduling/Acuity)

  • Email provider (e.g., Google Workspace)

  • Video platform (e.g., Zoom/Google Meet/Teams)

  • Analytics tools

We only share what is necessary for the relevant purpose.

6. International transfers

Some providers may process data outside the UK. Where this occurs, we use appropriate safeguards (such as adequacy regulations or standard contractual clauses, depending on the provider and location).

7. Retention

We keep personal data only as long as necessary:

  • Enquiry messages: typically 12 months

  • Lesson/booking records: typically 6 years for business/tax recordkeeping (adjust to your accountant’s preference)

  • Learning notes: typically 1 year after last lesson, unless you request deletion earlier (where applicable)

8. Your rights

You have rights including access, rectification, erasure, restriction, objection, and data portability, subject to legal limits. The ICO notes that privacy information should be clear and that people can complain to the ICO.

9. Complaints

If you have concerns, contact us first at huston.elena@gmail.com. You can also complain to the Information Commissioner’s Office (ICO).

10. Security

We take reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure, but we take steps to reduce risk.

11. Children

Where Services involve under-18s, a parent/guardian should book and manage communications unless we agree otherwise.

12. Cookies

If we use non-essential cookies (e.g., analytics/marketing), you will be asked for consent via a cookie banner. You can also control cookies via your browser settings.

Privacy Policy